How long does it take to get my products?

Shipment within Belgium

We deliver stock items with UPS EXPRESS within 1-2 business days after dispatch.

Free shipping are applied.

Shipment within EU

We deliver stock items with UPS Standard within 2-4 business days after dispatch.

Free standard shipping are applied.

Shipment within United-States & Canada

We deliver stock items with UPS Standard within 3-5 business days after dispatch.

Free standard shipping are applied.

Do I have to pay extra duties and taxes?

For orders within the European union:

No additional customs duties, taxes, or fees apply for shipments within the European Union members. 

For orders to the USA and Canada :

All orders to the USA and Canada are shipped on a Delivered Duty Paid (DDP) basis. This means all duties and taxes are included in the total price at checkout. Customers will not face any additional charges upon delivery. 

For orders Outside the European Union (Excluding USA & Canada) :

For orders outside the European Union (excluding the USA and Canada) Orders shipped to countries outside the European Union, are handled on a Delivery Duty Unpaid (DDU) basis For these regions, customers are responsible for Any applicable customs duties, taxes, or fees upon delivery. 

Customs clearance may occasionally delay deliveries. Desmirages is not responsible for delays caused by customs procedures.  

Returns, refunds & Exchanges

We always give you the opportunity to return the item in 14 days. Let us also know which items in your order you wish to return and we will send you a return label.

The only condition is that the goods will be returned in the original condition, which means that it is not used. Always attach the original packaging and any labels. 

We do not cover return delivery costs

Normally it takes about 7 days after you have sent your return to us before receiving any reimbursement. In exceptional cases, it can take up to 30 days for a refund.

Please note that for all orders shipped to the UK, customers are responsible for any import duties, taxes, and customs charges that may apply. These fees are determined by UK customs and are beyond our control. We recommend checking the UK customs website for more information on potential charges.