How long does it take to get my products?

Shipment within Belgium

We deliver stock items with UPS EXPRESS within 1-2 business days after dispatch.

Free shipping are applied.

Shipment within EU

We deliver stock items with UPS Standard within 1-3 business days after dispatch. (Free standard shipping are applied.)

We deliver stock items with UPS EXPRESS within 1-2 business days after dispatch.

Shipment within United-States & Canada

We deliver stock items with UPS Standard within 3-5 business days after dispatch.

Free standard shipping are applied.

Do I have to pay extra duties and taxes?

For orders within the European union:

No additional customs duties, taxes, or fees apply for shipments within the European Union members. 

For orders to the USA

All orders to the USA are shipped on a Delivered Duty Paid (DDP) basis. This means all duties and taxes are included in the total price at checkout. Customers will not face any additional charges upon delivery. 

For orders Outside the European Union (Excluding USA) :

For orders outside the European Union (excluding the USA) Orders shipped to countries outside the European Union, are handled on a Delivery Duty Unpaid (DDU) basis For these regions, customers are responsible for Any applicable customs duties, taxes, or fees upon delivery. 

Customs clearance may occasionally delay deliveries. Desmirages is not responsible for delays caused by customs procedures.  

Returns, refunds & Exchanges

We always give you the opportunity to return or exchange an item within 14 days of receiving your order. To start the process, simply let us know which items in your order you wish to return.

To be eligible for a return or exchange:

• You must contact us within 14 days of receiving your order to request a return. We will then provide you with the return address.
  
• You must ship the item back within the same 14-day period.
  
• Returned items must be unused, in their original condition, and include all original packaging and labels. We will inspect all returned items, and if anything does not meet the requirements, we will not be able to process a refund. Returns that require restoration (e.g., professional steaming) may be subject to a deduction of up to €50.
  

We do not cover return or exchange shipping costs.

Refunds are typically processed within 7 days after we receive your return. In exceptional cases, it may take up to 30 days, depending on your payment provider.

Please note that for all orders shipped to the UK, customers are responsible for any import duties, taxes, and customs charges that may apply. These fees are determined by UK customs and are beyond our control. We recommend checking the UK customs website for more information on potential charges. Kindly note that returns from the UK may incur customs fees, which we will pay and deduct from your refund.



Non-Received Package Policy:
In cases where a customer claims non-receipt, we will conduct an investigation with the courier. If UPS provides proof of delivery and confirmation that the package was picked up by the customer, we cannot issue refunds or replacements.

Customers are responsible for ensuring the security of their delivery location and retrieving their packages in a timely manner. If you experience any delivery issues, please contact the courier directly.

Return Fraud & Abuse
If a customer claims an item was not received, yet that item is later returned or verified as delivered, we consider this a form of return fraud. In such cases:

Refunds may be delayed, adjusted, or denied for the specific item(s).

We may restrict or block future purchases.

We reserve the right to report suspected fraud to payment providers or relevant authorities.

Undeliverable Packages and Lack of Customer Response:

If a package cannot be delivered due to incorrect information, prolonged absence, or failure to respond, and it is returned to us despite multiple contact attempts (via email, phone, or other means), no refund will be issued. The order can be reshipped upon request once the customer responds and confirms the correct delivery address.


Defective Item:

If you believe the item you received is defective, please contact us directly before taking any further steps and provide clear proof (photo or video).
We only consider an item defective if it shows visible stains, marks, broken parts, or clear structural defects.