Shipping & Delivery

Shipping Times

For shipments within Belgium, stock items are delivered with GLS within 1–2 business days after dispatch. Free shipping applies to all orders over €50.

For shipments within the European Union, stock items are delivered with UPS Standard , Fedex or GLS, depending on your location, within 1–3 business days after dispatch. Free standard shipping applies to all orders over €50.

For shipments to the United States, stock items are delivered with Fedex Standard within 4–5 business days after dispatch. Free standard shipping applies to all orders over $50.

Duties and Taxes

For orders within the European Union, no additional customs duties, taxes, or fees apply.

For orders outside the European Union, shipments are handled on a Delivered Duty Unpaid (DDU) basis. Customers are responsible for any applicable customs duties, taxes, or fees upon delivery. Customs clearance may occasionally delay deliveries. Desmirages is not responsible for delays caused by customs procedures.

For UK customers, orders below £135 generally do not incur customs duties, although UK VAT may still apply. Orders above £135 may be subject to import duties, taxes, and customs fees determined by UK customs authorities.

Returns from the UK may also incur customs charges, which may be deducted from the refund amount in case you return your order.

To help reduce potential customs fees, we recommend placing smaller orders of one or two items.

Returns, Refunds and Exchanges

Customers have 14 days from the date of receiving their order to request a return or exchange. To initiate a return, customers must contact us within this period and provide details of the items they wish to return.

Returned items must be shipped back within the same 14-day period and must be unused, in their original condition, and include all original packaging and labels. Items requiring restoration (such as professional steaming or cleaning) may be subject to a deduction of up to €50.

Shipping costs are non-refundable. Refunds are usually processed within 7 days of receiving the return, but in exceptional cases processing may take up to 30 days depending on the payment provider.

Please note that we do not provide return labels. Customers are responsible for all return shipping costs, as well as any duties, taxes, or customs fees associated with the return. If express shipping was selected at checkout, the cost of express delivery is non-refundable.

Non-Received Packages and Delivery Issues

If a customer claims non-receipt of an order, we will investigate the issue with the courier. If the carrier provides proof of delivery, we are unable to issue a refund or replacement.

Customers are responsible for ensuring accurate delivery information and for collecting their parcels in a timely manner. Orders returned due to incorrect information, failed delivery attempts, prolonged absence, or lack of response will not be refunded. Such orders may be reshipped upon request once a correct delivery address has been provided.

Uncollected Shipments (Parcel Relay Points)

If an order delivered to a parcel relay point is not collected within the carrier’s specified pickup period, it will be returned to us. In such cases, we automatically reship the order at no additional cost, unless the customer contacts us to request otherwise.

If a reshipped order is again not collected and returned to us, we reserve the right to deduct a €40 handling and return processing fee from the refund. This fee reflects the actual costs incurred for return shipping, handling, and processing of uncollected parcels.

Return Fraud and Abuse

If a customer claims an item was not received but it is later confirmed as delivered or returned, this may be considered return fraud. In such cases, refunds may be delayed, adjusted, or denied, and future orders may be restricted or blocked. We reserve the right to report suspected fraud to payment providers or relevant authorities.

Promotional Offers

Orders that include a complimentary item as part of a promotion must be returned in full, including the complimentary item. If the complimentary item is not returned, its value will be deducted from the refund.

Defective Items

If a customer believes an item is defective, they must contact us directly and provide clear evidence, such as photos or videos.

Items are considered defective only if they show visible stains, marks, broken parts, or clear structural or manufacturing defects.