Shipping Times

For shipments within Belgium, stock items are delivered with GLS within 1–2 business days after dispatch. Free shipping applies to all orders over €50.

For shipments within the European Union, stock items are delivered with UPS Standard or GLS, depending on your location, within 1–3 business days after dispatch. Free standard shipping applies to all orders over €50.

For shipments to the United States, stock items are delivered with UPS Standard within 4–5 business days after dispatch. Free standard shipping applies to all orders over $50.

Duties and Taxes

For orders within the European Union, no additional customs duties, taxes, or fees apply.

For orders to the USA, all shipments are delivered on a Delivered Duty Paid (DDP) basis, meaning all duties and taxes are included in the checkout price. Customers will not face any additional charges upon delivery.

For orders outside the European Union (excluding the USA), shipments are handled on a Delivery Duty Unpaid (DDU) basis. Customers are responsible for any applicable customs duties, taxes, or fees upon delivery. Customs clearance may occasionally delay deliveries. Desmirages is not responsible for delays caused by customs procedures.

For UK customers, import duties, taxes, and customs charges may apply and are determined by UK customs. Returns from the UK may incur customs fees, which will be deducted from the refund.

Returns, Refunds and Exchanges

Customers have 14 days from the date of receiving their order to request a return or exchange. To start the process, customers must contact us within this period and provide details of the items they wish to return. Returned items must be shipped back within the same 14-day period and must be unused, in their original condition, and include all original packaging and labels. Returns requiring restoration, such as professional steaming, may be subject to a deduction of up to €50. Shipping costs are non-refundable.

Refunds are usually processed within 7 days of receiving the return. In exceptional cases, processing may take up to 30 days depending on your payment provider.

For returns from outside the European Union, a flat fee of €25 will be deducted from the refund to cover logistics and handling costs. This applies per returned order, regardless of the number of items included.

Non-Received Packages and Delivery Issues

If a customer claims non-receipt, we will investigate with the courier. If UPS provides proof of delivery, we cannot issue refunds or replacements. Customers are responsible for ensuring secure delivery locations and retrieving their packages in a timely manner. Undeliverable packages returned due to incorrect information, prolonged absence, or lack of response will not be refunded. Orders can be reshipped once the customer provides a correct delivery address.

Return Fraud and Abuse

If a customer claims an item was not received but the item is later returned or verified as delivered, it may be considered return fraud. Refunds for such items may be delayed, adjusted, or denied, and future purchases may be restricted or blocked. We reserve the right to report suspected fraud to payment providers or relevant authorities.

Defective Items

If a customer believes an item is defective, they must contact us directly and provide clear proof, such as a photo or video. Items are considered defective only if there are visible stains, marks, broken parts, or clear structural defects.